Mrs Crawford was on the management committee of the company which managed the estate she lived on in East London. It was agreed that she would be paid a modest fee to do so, and she set up a service company to receive the payment. Following a complaint by another resident, the Council imposed a penalty on her company for failing to join a redress scheme under the Enterprise and Regulatory Reform Act 2013. She appealed on the ground that she was not conducting a business of property management work, as she only had one client. The appeal was dismissed.