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Terms of Work and Client Care

Standard Conditions of Contract

From 31 January 2013, Landmark’s members adopted The Bar Council’s new Standard Conditions of Contract for the Supply of Legal Services by Barristers to Authorised Persons 2012. Save where otherwise agreed in advance, any new instructions will proceed on the basis of these standard terms.

Please note that barristers’ individual liability is subject to a cap in all circumstances regardless of whether the instruction is accepted under Landmark’s Standard Conditions of Contract, or any other terms which may be agreed from time to time.  Please see section below on Professional Indemnity Insurance for further details.

Landmark’s Standard Conditions of Contract do not apply to licensed access, direct access, work involving a public funding certificate or matters subject to a Conditional Fee Agreement. Please contact a member of our Practice Management Team for further information.

Professional Indemnity Insurance

Each barrister at Landmark Chambers is required to maintain their own professional indemnity insurance cover.  The level of cover held by each barrister will vary dependent upon the type of work they undertake.  It is important to check the level of cover held by a barrister prior to instructing them, as their individual liability (including Costs) will not under any circumstance whatsoever exceed the amount actually recovered on a claim made under their professional indemnity insurance policy or policies. All policies respond to claims on an “as made” basis: that is to say, the relevant amount of cover is the cover provided by each policy when any claim is made, not when any cause of action arose.

For the avoidance of doubt, the cap on barristers’ individual liability (including Costs) referred to above shall apply in all circumstances regardless of whether the instruction is accepted under Landmark’s Standard Conditions of Contract, or any other terms which may be agreed from time to time.

For information on the level of cover being maintained this year by each barrister, please contact a member of the Practice Management Team by clicking here.

Feedback and Complaints

We pride ourselves on delivering a high-quality service to both our professional and lay clients.

Like all organisations we may occasionally make a mistake and we welcome your feedback and the opportunity to make amends. Should any of our clients wish to raise a complaint which cannot be resolved informally, they are invited to contact our Chief Executive, Paul Newhall, by sending an email to complaints@landmarkchambers.co.uk.

A copy of our Complaints Policy is available to download here. Hard copies can also be obtained by contacting our HR and Administration Manager, Natasha White-Foy.

Membership of Commercial, Special Interest, or Campaign Groups

From time to time Landmark Chambers and individual barristers will hold membership or associate membership of organisations involved in one or more of Chambers’ areas of practice (Planning, Real Estate, Public and Environmental Law).  Such memberships are held solely for the purposes of ensuring Landmark Chambers and its barristers are fully informed and engaged with the current issues and views of the full range of stakeholders with interests in the areas in which we practice.


Members of Landmark Chambers are independent self-employed practitioners. As they do not work in partnership, they are often instructed to act on behalf of different parties in the same case, which is common practice at the Bar.

We place great importance on client confidentiality and endeavour to ensure that appropriate safeguards are in place wherever a conflict of interest arises. As such, Landmark has created a Confidentiality and Conflicts of Interest Policy to ensure that the confidentiality requirements of the Bar Code of Conduct are met and that confidentiality is maintained by members, practice managers and other members of staff.

For further information, please contact one of our Practice Directors, Ben Connor or Mark Ball.

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