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Terms of Work and Client Care

Standard Conditions of Contract

From 31 January 2013, Landmark’s members adopted The Bar Council’s new Standard Conditions of Contract for the Supply of Legal Services by Barristers to Authorised Persons 2012. Save where otherwise agreed in advance, any new instructions will proceed on the basis of these standard terms.

Please note that these standard terms do not apply to licensed access, direct access, work involving a public funding certificate or matters subject to a Conditional Fee Agreement. Please contact a member of our Practice Management Team for further information.

Feedback and Complaints

We pride ourselves on delivering a high-quality service to both our professional and lay clients.

Like all organisations we may occasionally make a mistake and we welcome your feedback and the opportunity to make amends. Should any of our clients wish to raise a complaint which cannot be resolved informally, they are invited to contact our Chief Executive, Paul Newhall, by sending an email to complaints@landmarkchambers.co.uk.

A copy of our Complaints Policy is available to download here. Hard copies can also be obtained by contacting our HR and Administration Manager, Natasha White-Foy.

Confidentiality

Members of Landmark Chambers are independent self-employed practitioners. As they do not work in partnership, they are often instructed to act on behalf of different parties in the same case, which is common practice at the Bar.

We place great importance on client confidentiality and endeavour to ensure that appropriate safeguards are in place wherever a conflict of interest arises. As such, Landmark has created a Confidentiality and Conflicts of Interest Policy to ensure that the confidentiality requirements of the Bar Code of Conduct are met and that confidentiality is maintained by members, practice managers and other members of staff.

For further information please contact our Chief Clerk, Jay Fullilove.

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